Carole Mason (f)

Carole is the Practice Business Manager and joined the team in January 2023 .

Carole works full time across both sites

Mon, Wed, Thurs - MVMP

Tue, Fri - GVMP

Carol Mycock (f)

Assistant Practice Manager at Gosforth Valley Medical Practice

Joined the practice in September 2002

Joanne Stanton (f)

Assistant Practice Manager at Moss Valley Medical Practice

Joined the practice in March 2024

Responsible for the day to day running of the practice, including leading the team of receptionists. Liaising with patients, staff & external organisations to ensure the smooth & efficient running of practice activities.

Finance Officer

Charlotte Helley (f)

Joined the practice in 2019

Support the Practice Manager in overseeing all aspects of the practice's bookkeeping, income & expenditure, supplier payments, reconciling bank accounts, payroll and, preparation of year end accounts.

Gosforth Valley

Nicola Mallows (f) Team Leader 

Saffron Thwaites (f)

Odile Mazoyer (f)

Rebecca Forshaw (f)

Trudi Ellis (f)

Moss Valley 

Mel Hurst (f) Team Leader

Trina Norcliffe (f)

Ellie Mantle (f)

Susan Bloomfield (f)

Amy Winkley (f)

Ellie-Jo Elvin (f)

Jo Robotham (f)

Our Patient Administrative Teams (PAT) are the first point of contact for patients. Their duties include:

• Appointments
• dealing with patient enquiries
• prescription enquiries 
• answering the telephone
• scanning & data input
• contacting patients as necessary
• dealing with incoming mail & reports
• administering recalls for regular checks
• other general administrative duties